FAQs

To place an order simply follow these steps: 1. Consult. Check out our product categories and see more details on each product page. 2. Choose. Choose the size and color (if the option is available) and add the chosen product to the Shopping Bag by clicking on the "Add to Cart" button. 3. Check before buying. Check all the products you have chosen on the "Cart" page. To remove a product from your Cart, click the "Remove" button next to the item. 4. Shop. Complete your purchase by clicking on "Complete Order" and following the instructions to provide your delivery address and payment information. Yes, you can purchase through our Customer Service at (+39) 0881.235416 . Our experts will be at your disposal from Monday to Friday, from 09:30 to 13:00 and from 16:30 to 20:00. Your order will be delivered to the Courier and then shipped as soon as the purchased Product is made and made available for shipment. Once delivered to the Courier, you will receive an email notifying you that the shipment has been sent. Generally in 2 or 3 working days the package will be delivered to the address indicated on the order. To place an order, registration is not mandatory. Although not mandatory, registration however offers several advantages. For this reason we advise you to create an Account on our site, by ticking the relevant item on the Checkout page or by accessing the Account page to register. You will be able to make future purchases without having to re-enter your payment and address information. You will be able to track your order directly from your Account page, check your order history and make changes to your personal details at any time. After placing your order on the site you will receive an email confirming that your order has been received. If you do not receive a confirmation within 24 hours of your purchase, contact Customer Service by telephone at 0881.235416 or by email at info@serrese.it. Before delivering your order, a check of your credit card information may take place. It usually takes less than 24 hours for this to be verified, but delivery times may be subject to delays as a result. If the payment authorization is approved and as soon as the product is available, you will receive another email from us confirming the shipment of your order. Customer Service reserves the right to contact you to obtain more information about the payment authorization. To ensure delivery in the shortest possible time, our orders are processed and shipped within hours. This makes it impossible for us to accept change requests once an order has been authorised. To ensure delivery in the shortest possible time, our orders are processed and shipped within hours. This makes it impossible for us to accept change requests once an order has been authorised. We cannot add a product to an order or combine two orders into the same delivery after the order has been placed on our site. If you wish to add a product to your order, simply place a new order for the additional item. All Serrese products are designed in Italian sizes and these are the ones you can choose during the purchase. If you're used to other local sizes, we've provided a guide for our footwear. Contact us to request it. You can edit your account details on the Account page on our site. Simply log into your account using your email address and password. You can update and change your shipping address, or change your email address and login password. But remember to always save the changes. If you have forgotten or lost your account password, you need to create a new one. To create a new password click on " Login / Register " at the bottom of each page and click on the link that says " Forgot your Password ? ". You will need to enter the email address linked to your account. We will send you an email containing the link to the page where you can create a new password. If you no longer have access to the email address used for your account, please contact our Customer Service for assistance. We guarantee our products for 6 months. If within this period you discover a manufacturing defect in the product you purchased, we will proceed with its repair or, at our discretion, with the replacement of the goods at no cost to you. Damage resulting from normal use and wear is not considered factory defects. Likewise, damage caused by using the product other than as intended is not considered a manufacturing defect.