Payments and Shipping

1. PAYMENT INFORMATION The prices indicated on the site are expressed in Euros (€) and are inclusive of all tax charges. Any shipping costs are also expressed in Euros (€) and are applied only during the order completion phase if the Customer requests delivery to his home. The prices indicated on the site are subject to change at any time and without notice. They are also subject to variations due to causes relating to the launch of a product or service, promotions and sales. 2. METHOD OF PAYMENT You can pay for your order in one of the following ways:
  • PayPal / Credit Card : it is the best known online payment system in the world that allows you to pay with maximum security, in real time. In fact, with PayPal, the shopkeeper never sees his credit card or account data (which are encrypted with a special system), but only the payment received. It is not necessary to have a PayPal account to proceed with the purchase, it is in fact possible to pay by entering your credit card details on the appropriate page to which you are redirected.
  • Bank Transfer : the data to make the payment will be sent via email upon completion of the order, which will be processed only after the payment has been credited to the current account.
3. SECURITY OF TRANSACTIONS The security of your payment information is a top priority for us. To ensure your shopping experience is safe, simple and secure, this site uses Secure Socket Layer (SSL) technology, provided by Verisign, to protect the information you send to us over the Internet. All credit card transactions on this site are processed using a payment gateway which encrypts your card information in a secure hosted environment. 4. ORDER CONFIRMATION For all orders placed on the Site, an order confirmation email will be automatically sent to the email address entered by the customer when confirming the order. During the processing of the order, further emails will be sent indicating the processing status of the order. 5. SHIPMENTS The Products will be shipped to the address provided during the purchase process. For security reasons, we do not ship any orders to PO Boxes, nor do we accept any orders where it is impossible to verify the identity of the recipient of the order and the address of the natural person. 6. EXPRESS COURIER All purchases will be delivered by the Courier service selected by Serrese. Unless otherwise indicated for specific countries, from Monday to Friday excluding local or national holidays, after sending the Customer the Shipping Confirmation, based on the availability indicated. Saturday deliveries may be available if offered by the Courier. 7. DELIVERY The Products will be delivered within 2-3 (two-three) working days from the Shipping Confirmation, based on the shipping address and the country of destination of the Customer. For logistical reasons, shipments to the islands will take 3 to 5 working days. In the event that the Customer does not receive the Products within 7-10 (seven-ten) working days from receipt of the Shipping Confirmation, the Customer is advised to contact Serrese on the telephone number (+39) 0881.235416 or by e-mail at address info@serrese.it . 8. COMPLIANCE OF ORDERS
The Customer must check the Products upon delivery to ensure that they correspond to those ordered. Any anomaly identified at the time of delivery, including, but not limited to, any tampering or damage to the packaging, damage to the products, missing items, non-compliant products, defective products, can be indicated by the Customer directly to the Courier by entering a written and signed comment on the delivery notice provided by the Courier. In such circumstances, the Customer will not be required to accept the Products and may return them directly to the Courier. If any Defects are identified after delivery, the Customer has the right to return the Products following the procedure indicated in the Terms and Conditions.